Salesforce Health Cloud Implementation Consultant Services

Implementing Salesforce Health Cloud can revolutionize the way healthcare organizations operate.

With its patient-centric design, Salesforce Health Cloud allows for a 360-degree view of the patient, enabling healthcare providers to deliver personalized care.

Our consultants deliver a full-service experience: guiding you through and executing the full implementation, ensuring you understand how to use the platform's predictive analytics and AI capabilities to improve healthcare outcomes.

Our approach

Discovery phase

Execution phase

Implementation phase

Salesforce Health Cloud Services

Operatus has a strong track record with several years of experience implementing and enhancing Health Cloud for consumer telehealth companies.

Our Salesforce Health Cloud consultants provide a range of services, including:

  • Customization of Health Cloud to fit your organization's unique needs
  • Integration with existing systems for seamless data flow
  • Web and product databases from AWS and Google Cloud
  • EHR platforms like Epic, Elation Health, etc
  • Marketing engagement platforms like Braze and Iterable
  • Ongoing maintenance to ensure optimal performance
  • Training services to help your team effectively use the platform's collaboration features, such as care team collaboration and patient community portals

Health Cloud Features

Salesforce Health Cloud comes packed with features designed to improve patient care. Key features include:

  • Patient data management that allows for a unified view of patient information
  • Contextual patient profiles that provide a comprehensive view of each patient's health journey, allowing for longitudinal care
  • Personalized care plans that enable healthcare providers to deliver targeted care

Clinical Data Model

The Clinical Data Model in Salesforce Health Cloud provides a comprehensive view of patient data, including clinical and non-clinical data, helping providers make informed decisions and improve outcomes.

The Clinical Data Model from Salesforce is interoperable, meaning that it is aligned with FHIR v4.0 standards.

Electronic Health Records (EHR) Integration

Integrating EHR systems with Salesforce Health Cloud can provide a complete view of patient data and streamline clinical workflows.

Salesforce Health Cloud's EHR integration capabilities allow for real-time data sharing, ensuring healthcare providers have the most up-to-date information when making decisions. Integration is possible with Epic, Elation Health, and other top EHR platforms.

Operatus’s services include building EHR and EMR integrations on specific partner tools (like MuleSoft) or recommending specific integration providers like Redox or BridgeConnector.

Patient Journey

Salesforce Health Cloud can help healthcare organizations create a more personalized patient journey.

By using the platform's patient journey mapping feature, healthcare organizations can visualize a patient's entire healthcare journey, identify gaps in care, and develop strategies to improve patient outcomes.

Operatus helps to ensure you are architecting the journey to include most key touchpoints for care coordination, consistent care, and care plan adherence.

Experience Cloud and Marketing Cloud

Salesforce Experience Cloud and Marketing Cloud can be integrated with Salesforce Health Cloud to improve patient engagement and communication, leading to improved patient satisfaction and outcomes.

With Salesforce Community Cloud, you can create patient communities for peer support and education, while Salesforce Marketing Cloud allows for personalized patient communication.

Salesforce Health Cloud Support

Ongoing support is crucial for healthcare organizations using Salesforce Health Cloud - as with any Salesforce platform - but we are mindful that clinician experience can make or break an EHR implementation.

Our consultants provide a range of support services, from troubleshooting technical issues to providing updates on new features and best practices.

We're here to ensure your organization can continue to benefit from Salesforce Health Cloud long after implementation.

Our service model means you will have a dedicated team who works in depth alongside each client, making you more successful over time.

Transforming Patient Engagement: A Swift and Strategic CRM Overhaul in Healthcare

Read the full case study

Inefficient Scheduling, Manual Billing Processes, Slow EMR Performance, Fragmented Patient Communications, Inadequate Referral Tracking, Disjointed Customer Experience Management


Operatus pioneered CRM and EMR integration for telemedicine, streamlining operations and boosting patient engagement.

Launching a Modern CRM Platform in Just 2 Months

Read the full case study

Data Management, Multiple Sales Process, Siloed Data


Operatus transformed Envision Pharma Group's (EPG) commercial operations by establishing advanced lead management processes, creating a multi-vertical sales strategy, and enhancing collaboration between the sales and finance teams at EPG.

The Power of Salesforce Health Cloud

Our Health Cloud Implementation Consultant Services will get you launched quickly, and will set you up for long term success.

From improved patient outcomes to personalized care and streamlined processes, Operatus can help you deliver the best Health Cloud experience to your team!

If you are curious about what working with us looks like, book some time with our team.

Get RevOps
working for
you today