Expert Salesforce implementation for growing companies

They were able to quickly understand the way our business operates and use this knowledge to adapt the CRM to our needs, leading to an efficient and timely roll out. I stepped into a Salesforce Admin role at the same time Operatus began our roll out. Chris and his team were very supportive of this and the mix of well documented CRM updates and guidance on my own changes were a great help to my own personal development.

As we continued to grow, the lack of RevOps on our team was a blocker. With Operatus we were able to tackle several improvement projects that would have been difficult to manage otherwise. For the past 18 months, Operatus has been an extension of our team - and working with them on a fractional basis was just what we needed.

Operatus provided nimble and highly efficient professional services after a seamless and transparent agreement negotiation. They were brought on to facilitate systematic changes and improvements during a period of growth and operational change; in doing so, the team was flexible, professional, thoughtful, and impressive in their ability to translate business needs from key stakeholders into actionable strategy and turnkey project plans.

Operatus has been an extension of the Jabra team over the past year, centrally supporting our customer-facing teams. We had some previous Salesforce consultants, but they didn't provide the full-scale RevOps function that Operatus has. They have helped us improve processes, increase efficiency, and add new capabilities as we scale the number of customers we sell to and serve. We likely would have a hard time finding Operatus's combination of experience and technical capability in a single hire.

We have really enjoyed working with the Operatus team. They came in and from the start, we could see a different way of working. They immersed themselves in the industry and our daily operations to better understand the challenges we face every day. They have exceeded our expectations in making our work easier and enabling us to better serve our patients.

What makes Operatus unique is that they bring together two capabilities we would normally need from different partners: deep Salesforce implementation expertise and ongoing RevOps leadership. With both under one roof, we have a single partner who operates as an extension of our team, continuously supporting our go-to-market processes and supporting our objectives in how we apply automation and AI as we scale.

"Working with Operatus felt like an expert extension of our team—they bring deep experience and great people.. Partnering with them wasn't just about executing against what we wanted to do. They brought ideas of what was possible. That allowed us to get much further ahead than I ever expected when I started building the growth marketing practice."

“Together with Operatus, we developed a clinic launch playbook that's allowed us to feel super confident about rolling out to other clinics and providing this solution to others at scale. I am excited about what this will mean for patient care and the health systems we are looking to partner with.”

"I liked how Operatus challenged assumptions that we had. I value when someone questions me, gives me new ideas, and pushes back. Those new views, especially coming from a team that's done a lot of RevOps engagements with different companies, drive us to be better. That was the biggest unlock for me”

What we like best about Operatus is that they have been nimble with our needs. As a company with an established sales process, we had some very specific needs and requirements for the system. They were able to tailor their services to fit our needs. They were able to work with us by working backwards from our current process. This ensured that the implementation fit into our existing workflow.

It was the discovery and solution design work that Operatus was really good at. They developed an impressively deep understanding of all the nuances of our business really quickly. I didn’t have to be the one figuring out every edge case or tricky scenario. They were already thinking ahead.

It’s like having an employee. Ethan’s super responsive and just gets it. He knows our team and our systems; he’s basically one of us.

"The [Operatus] team was really good at understanding our needs and providing guidance on best practices and how they would do things to meet the needs without building overly complex processes in our Salesforce instance."

We genuinely could not have gotten CPQ done without Operatus. They ramped up on our systems quickly, and the learning period was very short. It's not just the big projects, it's also having a partner for the day-to-day things, because I just don't have the time or always the expertise to handle them alone.

“Operatus really knows the tool and gave us honest feedback on what we did and didn’t need, which saved us from making decisions we would have regretted. The migration was pretty painless, and it would have taken us months of trial and error if we had tried to do it ourselves."